Book Library

The Trusted Advisor


Author: David H. Maister

Publisher: Free Press

Year Printed: 2000

Edition: First

Printing: First

Condition: Good

eBook: Google eBook

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Pages: 240

Height: 8.5 inches

Width: 5.5 inches

Notes: Paperback

This immensely readable book will be welcomed by the inexperienced advisor and the most seasoned expert alike. The authors use anecdotes, experiences, and examples -- successes and mistakes, their own and others' -- to great effect. Though they use the professional services advisor/client paradigm throughout the book, their prescriptions have resonance for other trust-reliant situations -- selling, customer relationship management, and internal staff functions like HR and information technology.